Customer Service
Email us with your questions and comments: julia@cottagecatalog.com. If you have a question or would like to place an order over the phone, please call us at 800.831.1675 during our studio hours, weekdays, 9:00 am - 6:00 pm, Pacific Time. Please leave us a voicemail message if we aren't in, and we will call you back.
Delivery
Handmade items are subject to availability. If an item cannot be shipped promptly, we will contact you with an estimated shipping date.
Shipping
Orders for candles usually ship the same or the next business day. Other items may take more time if it is a custom order. We will send you tracking information and let you know when your order has shipped. We ship via FedEx Ground or USPS throughout the USA. For residential addresses, FedEx Home Delivery will deliver on Saturday at no extra charge. For shipments to Hawaii, Alaska and APO/FPO addresses, please call us or email julia@cottagecatalog.com. Please provide an accurate street address for delivery. If the shipping address needs to be corrected en route by FedEx, additional FedEx charges may apply. If you need rush delivery, please call us to arrange for FedEx Priority delivery - actual FedEx charges will apply and we don't add any additional handling charges.
We share the concern about shipping costs. We want to be upfront about the cost and what you are paying, so we keep shipping costs separate. We work closely with FedEx to keep the cost as reasonable as possible, and we pass along the best available rates.
Oops
We reserve the right to make corrections if we make a mistake. We try not to make any mistakes.
Gift Orders
We will gladly include a personalized gift card in each order at no additional charge. Most items can be gift wrapped. Tell us which items you would like gift wrapped and we will do that for you. Gift wrap is $7.50 per package.
Our Guarantee
We want you to be delighted with your Cottage Catalog purchases. If there is any reason you are not pleased, please let us know, and return your unused item in brand new condition by return mail within 15 days. Please return your purchase to us in its original packaging via insured and prepaid U.S. mail, FedEx or UPS, with a note as to whether you wish a refund or replacement. Candles are especially fragile. Please package carefully! We will credit you for the amount of the item less the shipping charge.
Delivery Charge per Address |
|
| Total Merchandise Up to $15 |
Delivery Charge $11.95 |
| $16 - 50 | $12.95 |
| $51-75 | $13.95 |
| $76-100 | $14.95 |
| $101-125 | $15.95 |
| $126-150 | $17.95 |
| $151-200 | $19.95 |
| Over $200 | 10% of merchandise |
| No sales tax. | |
